Q: Tell me about the Organic Terry Fabric...
Q: What is your return policy for Fabrics?
Q: How do I wash the Fabric?
Q: What kinds of dyes are used on your colored fabrics?
Q: What do I need to know about shipping to Canada and other international addresses?
Q: Explain "sanforizing", "finishing".
Q: What is color grown cotton?
Q: What is the minimum fabric order?
Q: What fabrics do you recommend for the chemically sensitive?

 

Q: Tell me about the Organic Terry Fabric...

A: We do have woven, organic cotton terry cloth. However this is a very different fabric than what we had before (namely from Sunshine Au Naturael - no longer in business). If it has been more than 6 month since we sent you a sample, please request another swatch. The current terry fabric is lighter in weight and comes only in the natural cotton color (no color-grown brown or green). Also, there is no flat selvege in the middle. 60" wide, looped on both sides. Please call our office if you are interested and we will be happy to answer all your questions. 866-784-0374 (toll free) or 806-428-3345. Top

 

Q: What is your return policy for Fabrics?

A: Our return policy is as follows; We request that you check your order as soon as you receive it. If you have received the wrong fabric or there is damage, PLEASE CALL OUR OFFICE IMMEDIATELY. Save all packaging materials if damage appears to be from shipping. If we made an error, we will issue a call tag through UPS to pick-up the wrong or damaged fabric. Unfortunately, call tags can only be issued for packages that were sent to you via UPS. For return of orders originally sent through USPS (United States Postal Service) you will need to ship the package to us and call, fax or email the return shipping amount so that we may credit your account.

We encourage all of our customers to view a sample before ordering fabric. If fabric was ordered without viewing a swatch or you cannot use what you have ordered, we will accept a return and issue credit but you will need to pay for the shipping costs. When fabric is authorized for return, credit or refund will not be issued until the fabric is received in our office. Any alterations of the fabric (washed, cut, dirty, etc.) will void any credit or refund. A 15% restocking fee based on the cost of the fabric will be charged. After 15 working days orders CANNOT be returned. Top

 

Q: How do I wash the Fabric?

A: To maintain the natural quality of your fabric we recommend washing with an environmentally friendly laundry detergent or with baking soda. Some of our fabrics have been finished and/or sanforized to control shrinkage. Some of our fabrics are "Greige." This means that the fabric is unfinished - directly from the loom. These fabrics will have a higher percentage of shrinkage when washed and the appearance and feel can change as well. As with any cotton fabric you will have some shrinkage when dried at a high temperatures. Pre-washing before you cut and sew is recommended. Please consider drying without heat or line drying your finished article. This is easier on your fabric and more enviromentally friendly as well. Top

 

Q: What kinds of dyes are used on your colored fabrics?

A: Low-impact fiber-reactive dyes. This is a process that uses far less water than conventional dying and is more environmentally sound because all dye material is reclaimed and not released as effluent. No heavy metal Mordants, Azo, Sulfa or Vat Dyes are used. The dye materials can be synthetic but all of our manufacturers are voluntarily complying with Organic Trade Association's Fiber Processing Standards. Please visit: www.ota.com to view the standard. Top

 

Q: What do I need to know about shipping to Canada and other international addresses?

A: Orders totaling $100 (US) or more to Canada or other international addresses must be shipped via UPS or another carrier that offers a tracking service (FedEx, DHL, etc.). Orders under $100 (US) can be shipped via United States Postal Service (USPS) however we cannot guarantee delivery because tracking is not available. The postal service does cost less but the delivery times are uncertain and the claims process can take a very long time. Please check with your country's customs department for information on duties and taxes. UPS does charge a brokerage fee. Visit: www.ups.com for contact phone numbers in your region and for more information. You may want to consider acting as your own broker to clear your shipment. Top

 

Q: Explain "sanforizing" and "finishing".

A: Sanforizing is a process where by the fabric is run through a sanforizer; a machine that has drums filled with hot steam. This process is done to control the shrinkage of the fabric.

After weaving, fabric must be finished to give the desired feel and appearance. On some fabrics, washing with water may be the only finishing needed. Other finishes may require certain enzymes. Please visit: www.ota.com to view the Organic Trade Association's Fiber Processing Standard.

Fabric that will be dyed is bleached with hydrogen peroxide, and then washed with water. In some cases the fabric will be mercerized to promote uniform dyeing and colorfastness. This process involves washing the fabric in a very dilute solution of caustic soda. The fabric is rinsed to remove all traces of this compound. Dye is then applied and a final washing with water completes the finishing process.

Some of our fabrics are "Greige." This means that the fabric is unfinished - directly from the loom. These fabrics will have a higher percentage of shrinkage when washed and the appearance and feel can change as well. Top

Q: What is color grown cotton?

A: Just as there are red roses and yellow daffodils, cotton has colors! Colored cotton has been around from the beginning with documented use in both the sub-Himalayan regions of Asia and in ancient Indian communities in Meso America, Peru and Guatemala. The colors of the cotton range from white to green, as well as many colors of tan and brown, and even charcoal grey. While the color-grown cottons have always been around, they remained a novelty, available only in vary small quantities and used in limited hand spinning and weaving application. Commercial production and processing remain a challenge predominately due to the advances in technology and speed of the spinning and weaving machinery, the availability of inexpensive dyestuffs and the development of higher yielding cotton. With the limitations of lower yields and shorter, weaker fibers, color-grown cotton varieties have had to go through an extensive breeding program to improve their yield, fiber quality, color intensity and color palette. Fabrics made from color-grown cotton represent the best in mans' efforts to work in concert with nature to produce beautifully colored fabrics without the use of dyes. However, color-grown fabrics may contain certain natural variations in color, light fastness and shrinkage. Top

 

Q: What is the minimum fabric order?

 

A: We sell WHOLE yards only. Minimum one yard. At times we do have pieces smaller than 1 yard. To inquire about less than 1 yard pieces, please call our office: 866-784-0374 (toll free) or 806-428-3345. Top

 

Q: What fabrics do you recommend for the chemically sensitive?

 

A: We do not recommend Dyed Fabrics for our chemically sensitive customers, and we strongly suggest that you view a swatch before ordering. Returns CANNOT be accepted for fabrics purchased against this advice. We understand that it may be difficult to determine reaction to our standard 3"x 4" swatch and we can cut larger swatches. Price for this service is $2.00 per swatch plus a $2.50 handling fee and postage or shipping charges. Please call our office if you are interested - 866-784-0374 (toll free) or 806-428-3345. If you require special wrapping for shipment (foil, no plastics, etc), please let us know at the time of your order. Top

 

Questions ??? Email us at info@organiccottonplus.com